The HVAC&R industry is a big employer of apprentices but there are times when organisations question if the entire training process is a complete waste of time. Colin McCabe of MEGT Recruitment and Management Services provides some valuable tips.
Apprentices demand a lot of time so it’s not surprising when organisations get frustrated after investing years of training to develop the skills of an apprentice who then walks out the door.
Worse still, some spend a lot of time focused on their iPhone, or are just plain dopey, disinterested and totally disengaged.
Employers who have been in business for 10 or more years are more likely to retain their apprentices and get them through to completion. Those employers who have been in business for less than five years are more likely to achieve low retention rates.
Why? Because experience as a boss of apprentices does matter.
While more than 95 per cent of employers we interviewed rate themselves as a good boss, the apprentices we spoke to didn’t agree. Speaking to apprentices, the ‘good boss’ figure was closer to 49 per cent.
Current apprentices don’t respond well to employers who say, “I learned that way so that’s how you’ll learn”.
In some cases, it seems to lead to bad work practices and it doesn’t fit with Gen Y notions of contemporary employment.
However, personal experience as an apprentice – the boss who started out as an apprentice himself – can be both a positive and negative influence.
Some of those who trained as an apprentice retain the lowest number of apprentices; in fact those employers who report low retention rates with apprentices are most likely to say that’s how they got their start and to think of themselves as a good boss.
The attitude of a boss also matters. The attitude of the employer can greatly contribute to the cause of apprentices not reaching completion. Gen Y apprentices are quick to pick up the clues from their employers; they feel that they are already sacrificing wages in exchange for training and respond negatively to employers who harp on about profitability and costly mistakes.
Time spent mentoring does matter. Around 80 per cent of bosses not only run the business but also look after the apprentice’s pay and conditions.
That puts enormous time pressures on employers who want to help their apprentice complete their qualification, but who feel they just can’t find the time to mentor.
That can put an apprentice in a difficult position if they want to talk to someone about a work problem, a pay rise or their working conditions.
However, the employers with good retention rates, even if they are in small businesses, tend to have someone looking after or helping out with HR matters.
Successful employers also take the apprenticeship relationship seriously and make sure that they are doing what they are supposed to do for the apprentice; they stick to the deal in practice as well as on paper.
Gen Y doesn’t respond well to an old-fashioned, authoritarian boss or hierarchical workplaces; most want a mentor, someone who will be interested in them rather than barking out orders.
They want someone they can talk to, someone who treats them fairly. Not surprisingly, those employers who have a positive attitude to their apprentices, who appear to like and value them and are willing to listen to them, get the best results. Some young people are more able or willing to work with a tough boss than others, but research suggests that they are a minority.
Learning from other employers also matters. The larger businesses, with the best track records, are most likely to say that they have been influenced by their industry body; whereas our research indicates low retention rate employers don’t take advice from anyone.
The more successful employers have also established some guidelines for recruiting workers and apprentices and most importantly, take input or advice from others – partner, colleague, industry association – about recruiting, employing and managing apprentices.
Matching the apprentice to the trade matters. Not only are one in three apprentices likely to leave their apprenticeship in the first year, of the 55 per cent who reach completion, some leave the trade immediately after they qualify. That means you’ve just wasted four years in getting them up to speed. Why did that happen?
Feedback from MEGT’s apprentices is that they were dedicated to finishing and had a good work attitude, but they never did like that particular trade.
Carrying out some type of testing to see if the job seeker is right for your trade is clearly well worth doing.
Colin McCabe is the general manager of MEGT Recruitment and Management Services.
Contact 1300 365 022.
