Fujitsu General’s head of customer experience, Paulene Low, has been recognised as one of the Top 100 Women in Construction for 2023.
Organised by the Top 100 Women organisation, Low received this recognition for her strong leadership, as well as her continued commitment to Fujitsu General and the wider construction industry, including her unwavering support for her team members in the face of adversity.
Fujitsu General ANZ managing director, Philip Perham, said Low is an extremely deserving recipient. “As the head of customer experience, Paulene is an inspirational leader for the Fujitsu General team, and exemplifies the essence of the business and its values, leading with empathy and compassion,” Perham said.
“Paulene consistently demonstrates exemplary energy and motivation which strongly resonates across her immediate team and the broader business. Despite the challenges of the last few years throughout the COVID-19 pandemic, Paulene has successfully retained all of the permanent staff in her team, and consistently receives high engagement scores in the company employment survey.”
Since joining the business in 2001, Low has championed a new award system across the business, significantly lifting engagement, and increased Fujitsu General’s product review customer rating from 1.42 to 5. After receiving the Fujitsu General Annual Culture and Values Champion Award in 2021, she was promoted to the role of head of customer experience in November 2022.
In this role, Paulene has also successfully supported the development and growth of her second-in-charge and supported multiple internal and external team members through challenges.
Low said she was honoured to receive this recognition with so many exceptional women in the Top 100.
The Top 100 Women in Construction list was launched earlier this year in honour of International Women’s Day.
It recognises women in the construction industry who have overcome barriers, achieved major accomplishments, and made significant positive impacts to the broader construction industry and its related sectors.