In a growing demonstration of its commitment to the Australian consumer, Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) has been awarded the Canstar Blue 2022 for Most Satisfied Customer for the fourth consecutive year.
This award, along with other accolades, have continued to foster MHIAA as the “experts in air”, with the company becoming the most independently awarded brand of air conditioners in Australia.
Canstar Blue is Australia’s most trusted consumer review and comparison site, which runs yearly independent surveys on Australian consumers across 300 different goods and services.
As part of its 2022 review, over 1000 consumers were asked to rate air conditioning brands across the country.
To be included in the official results, the consumers reviewed had to have purchased a brand-new air conditioner in the last three years, listed the brand of air conditioner they had purchased, and rated their experience with the brand over the following categories.
The categories included: overall satisfaction, quietness, performance and reliability, ease of use, value for money, and functionality and features.
For a brand to be considered for the award, they needed a minimum of 30 responses from the surveyed consumers.
In the 2022 awards, MHIAA outperformed all other brands to achieve a 5-star rating in five of the six rated categories in the survey.
This achievement meant that MHIAA is now on the top 15 percentile of multi-year award winners, with four consecutive wins across the air conditioning category.
Customer verbatims in the survey highlighted that product quality, value and efficiency were the key driving force for their high ratings of MHIAA.
“This award win is a significant honour for the company, and a great achievement with the brand now being in the top percentile of rated brands,” said Yuji Ito, managing director for MHIAA.
“We are extremely honoured to have received this award in 2022, as it highlights our commitment to bringing great quality products and services to the Australian consumer. On behalf of MHIAA, I would like to thank both Canstar Blue and the Australian consumer for this acknowledgement and honour.
“We recognise that air conditioners are playing an increasingly important role in our daily lives – from assisting with extreme temperatures, to improving the indoor air quality of our homes – so, to be once again recognised for customer satisfaction by those who use our products in their daily lives is an extreme honour.”
This award follows MHIAA’s other achievements and recognition of CHOICE Best Brand for five consecutive years, and being the Best Rated Split System in the Finder award for 2022.